DELIVERY QUESTIONS

  • Can I self collect?

    Hello there, Yes, this may be possible if you need the items urgently. Please email us at orders@agapebabies.com or Whatsapp us for a faster response - Payments have to be made manually via Paylah! or Bank transfer for self collection / Grab delivery and we'll liase with youaccordingly.

  • Do you deliver on weekends and public holidays?

    Hello there, J&T or Ninjavan, the 3rd party courier delivery service we use to guarantee that the packages you ordered arrive on your doorstep on time, delivers from Monday to Saturday (9:00 am to 10:00 pm). Unfortunately, they don’t deliver on public holidays, and eve of certain holidays li...

  • Do you deliver to hospitals and nurseries?

    Hello there, Yes we do! Just indicate the hospital’s exact address and the room number when placing your order, and we’ll deliver it to that location as soon as we can.

  • Do you offer free delivery? How do I get free delivery for my items?

    Hello there, Yes we offer free delivery! We offer you FREE Next Day* Delivery for orders above $60. For orders below $60, get FREE Next Day* Delivery at a flat rate of $3.90 only! For more information on local Singapore delivery, click here.

  • How do I change my delivery location?

    Hi there! You may email us at orders@agapebabies.com and we will try to assist to inform the courier. *Kindly note that changes cannot be implemented immediately as your parcel might be out for delivery. We seek your kind understanding. If you would like to track your parcel, you may do so on ...

  • How do I opt for courier delivery?

    Hello there, You can opt for courier delivery when you checkout. You can also opt for a designated date - Simply let us know via email at orders@agapebabies.com. Delivery dates cannot be more than a week from purchase.

  • How do I track my parcel?

    Hello there, For Local Orders, You may tracking your parcel via Roadbull here. Your tracking ID is RBAB[yourorder# ] *i.e. For order #400033063, tracking number is RBAB400033063* For Overseas Orders, We will email you the tracking details or please email us at orders@agapebabies.com for fur...

  • How is my item delivered? How long will delivery take? When is your earliest delivery?

    Hello there, We employ a 3rd-party delivery service by Roadbull, to ensure that your parcel gets to you on time, safe and sound. Order before 2pm and the earliest you can get your item is the next working day!** We offer you FREE next day* courier delivery for orders above $60, or at a flat rate...

  • How safe are the courier delivery services? What happens if my order doesn't arrive?

    Hello there, Not to worry! All our order parcels will be tied to a tracking number so you will know when your parcel is arriving. You should receive your order within 3 working days. If it has not arrived, please let us know at orders@agapebabies.com.

  • International Delivery Information

    Hello there, We are based in sunny-island Singapore but we offer international shipping. Please add your items to cart and the system will autocalculate the shipping charges. Kindly note that overseas parcels are subject to reweighing. A top up fee may be required as parcels are based on actua...

  • Local Delivery Information (Singapore)

    Hi there! Here you can find all the information you need regarding our delivery courier service. Order before 2pm and the earliest you can get your item is the next working day*! Our team will always strive to pack and send out your order for next day delivery. Please note that there might be ...

  • What happens if I am not home during time of delivery? What happens if there is a failed delivery?

    Hi there! If you are not home at the time of delivery, you can reschedule for another delivery. You should receive an email from our courier company Roadbull, asking you to reschedule a delivery. Please note there is a maximum of two delivery attempts to deliver before the parcel is returned to...