GENERAL INQUIRIES

• Are your Products Authentic?

  Hello there, We take pride in our products. We are the authorized reseller of many brands we carry on our website and all products are authentic. Our aim is to offer you the best products available in the best quality for you and your baby. We guarantee you that we will never sell counterfeit ...

• Do you have a physical location / shop?

  Hi there! :) We currently do not have a storefront as we are fully dedicated and focused on delivering the best to you online. It also allows us to transfer our cost savings to your everyday low prices online! You can view all our brands & products in our store on our website. If you can't ...

• Do you offer wholesale or bulk pricing?

  Hello there, Yes we do, but the price of the products depends on the type of product as well as the quantity of your order. Please email us at orders@agapebabies.com for more details.

• Hi, I have just signed up. Where do I get my $10 Voucher?

  Hi there! Do subscribe to our newsletter (it can be found at the top of the store) and log into your account as necessary! Once you have successfully signed up an account, your $10 voucher will be emailed straight to your inbox! If you have not received it, please do check your spam/junk folder...

• How do I create an account?

  Hello there! You can create an account in less than 1 minute! Take these simple steps: Go to our Register Page here Under Create my Account, fill in your particulars and hit submit!

• How do I keep updated of your sales & promotions?

  Hello there! Sign up for our Email Newsletter to stay tuned to our promotions! You can also like us on Facebook and follow us on Instagram for more news!

• How do I modify or cancel my order?

  Hello there, If you need to make changes to your order details, email us quickly at orders@agapebabies.com and we'll do our best to help you implement the changes. Kindly note that modifications can only be made if manage to get to your email prior to delivery. We currently do not accept cancel...

• How do I place an order?

  Hi there! You can order your products by Web Order: Simply browse our website, add your products to cart and checkout! Best if you sign up for an account so future checking outs will be a breeze.

• How do I receive updates about store discounts, sale events, and other promotions?

  Hello there, To receive updates on any of our store’s upcoming discounts, sale events, and promotions, you can subscribe to our Email Newsletter. You can also check out our official Facebook and Twitter accounts.

• How many reward points can I get per order?

  Hi, You will get reward points according to each products. However, there is a limit of 100 reward points per order for reviewing products.

• I have received an incorrect / missing / defective item in my order, what should I do now?

  Hello there! Kindly forgive us for this oversight. We are so sorry for any inconvenience caused. Simply send us an email orders@agapebabies.com to let us know and we will do our best to rectify it! Please include the following information in your email: Name & Order ID What's wrong? (i.e....

• Why do I see a "VIP Price Available" below certain products? What does it mean?

  Hi there, For products where VIP discounts apply, it will show 10% off for VIP in orange when you click into a particular product. Simply apply the code VIP10 when checking out and it will apply for items that qualify. To become a VIP member at Agape Babies, sign up for an account here, and sim...

• Why have I not heard from you after emailing you?

  Hi there, Due to overwhelming emails received on a daily basis, we apologize for any delay in our revert. We strive to send out our replies within 24 hours, but kindly allow us up to 2 working days to revert. If you have not received our reply, do check your spam / junk folder in the meantime....