MAKING RETURNS & EXCHANGES
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How do I get a refund? How long does it take for me to get a refund?
Hi there, If you have returned your items for a refund, you will be issued store credits. Kindly allow us 3 - 5 days to issue your credits after returned item is received. Once your store credits are issued to your account, you will receive an email notification. Kindly note the following gui... -
Items that are not returned at our Location
Hi, For certain brands and products, the items would have to be returned/exchange directly at supplier location. If you would like to faciliate the exchange via courier, it is subject to additional charges and also supplier approval and terms. For the brands involved, we will liase with you ove... -
Warranty Policy: Ju-Ju-Be will replace manufacturer’s defects within the first ninety (90) days from date of purchasing from an authorized dealer. Our warranty policy is valid for the original purchaser only. Warranty does not cover any and all SALE items. We do not honor print placement request...
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What do I do if my item is defective?
Hi there, We ensure to check all items prior to delivery. However, we do apologize for any oversight if you have received a defective item. Kindly note that any damages made after delivery is only exchangeable after clear inspection. Kindly inform us via email at orders@agapebabies.com. Email ... -
What happens if an item I've ordered is out of stock?
Hi there! Most of our items are in stock items. However, as our inventory is constantly moving through different platforms, in the unlikely event that your item ordered is out of stock, we will proceed to ship out the rest of your items in your order. For the item that is out of stock (oos) yo... -
What is your return / exchange policy?
Hi, We offer a 7 Day Return / Exchange for our valued customers. Your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. Email us at orders@agapebabies.com. We will issue an exchange or refund... -
Which items are not eligible for your Return & Exchange policy?
Hi, Due to hygiene reasons, supplier and store guidelines, kindly note that we are not allowed to exchange items of the following, unless defective. Clearance / Sale / Promotion items Items purchased with coupon codes Pre-ordered goods Custom made goods Diapers Food Formula Milk Undergarments/U...