What do I do if my item is defective?

Hi there,

We ensure to check all items prior to delivery. However, we do apologize for any oversight if you have received a defective item.

Kindly note that any damages made after delivery is only exchangeable after clear inspection.

  • Kindly inform us via email at orders@agapebabies.com. Email us a snapshot of the defective / incorrect item(s).
  • Do not discard the defective / incorrect items as they have to be returned, otherwise we are unable to process the claim.
  • All returns / exchanges are processed at our location (5 minutes from Newton MRT).

Kindly note the following guidelines:

  • Agape Babies reserves the right to not accept returns / exchanges of any used items / items with damaged packaging.

Please refer to full guidelines here.

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