Welcome to Our Help Site

• Can I self collect?
• Do you deliver on weekends and public holidays?
• Do you deliver to hospitals and nurseries?
• Do you offer free delivery? How do I get free delivery for my items?
• How do I change my delivery location?
• How do I opt for courier delivery?
• How do I track my parcel?

See all articles in DELIVERY QUESTIONS →

• Are your Products Authentic?
• Do you have a physical location / shop?
• Do you offer wholesale or bulk pricing?
• Hi, I have just signed up. Where do I get my $10 Voucher?
• How do I create an account?
• How do I keep updated of your sales & promotions?
• How do I modify or cancel my order?

See all articles in GENERAL INQUIRIES →

• Can I make changes on my order after I submitted it?
• Can I pay by Bank Transfer?
• Can I pay by credit card? Visa / MasterCard / AMEX?
• Can I pre-order?
• Do I need to create an account to make an order?
• Do vouchers need to be used in one transaction only?
• Do your store/gift credits expire?

See all articles in MAKING ORDER & PAYMENTS →

• How do I get a refund? How long does it take for me to get a refund?
• Items that are not returned at our Location
• Warranty Policy for Ju-Ju-Be
• What do I do if my item is defective?
• What happens if an item I've ordered is out of stock?
• What is your return / exchange policy?
• Which items are not eligible for your Return & Exchange policy?

• Are your products ready stock?
• Can I mix flavours/variants for your bundle Pack of 3's? (California toiletries)
• Do you offer warranty for your products?
• How do I check expiry date for a product?
• How do I enquire about a product?
• How do I provide feedback on your products & services?
• How old is Dreams Avenue dress line meant for?

See all articles in PRODUCT INQUIRY & FEEDBACK →

• What brands/products are excluded from coupon codes?

• Will my Reward points (Agape Dollars) Expire?

• How do I become a supplier?

• How do I become a VIP member?
• How do I know if I am / have become a VIP member?
• How do I sign up for an account? Do I need to sign up for a new one to qualify for VIP if I already have one?
• How long does the VIP membership last?
• VIP Program Information